Walker Training & Consulting

 

 

 

 

 

"Knowledge is a treasure, but practice is the key to it"

 

 

Performance Culture Blueprint

We produce self financing results for our clients by improving their team's performance. Our process documents performance improvement goals, implements proven conversation principles and is reinforced with strong coaching and tactical follow-up.

 

Results Include:

  • Outbound sales teams increased appointments set with prospects by 43% utilizing newly designed prospecting approach.
  • Built a sales process for an outbound marketing center that produced profits within two weeks.
  • Creation and implementation of a Leadership Playbook increased accountability and results of direct reports.
  • Revenue per rep increased by 9.4% for a sales/customer service organization.
  • An outbound business call center realized an increase of 18% of average sales per rep per month after adoption of a customized call flow.
  • Implementation of a new hire training program resulting in quicker productivity and higher retention levels of employees.
  • Abandoned call percentage dropped by 41% for an inbound customer service call center utilizing increased call effectiveness.
  • Inbound customer care center experienced a 20.8% increase in first call resolution metrics.
  • PURA complaints dropped by 92% after implementation of a designed customer service call flow.
  • Revenue per salesperson increased by 37% after implementation of the Walker Consultative Selling Model.
  • Process improvements significantly reduced rework while boosting targeted organizational metrics.

 

 

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